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Privacy Policy

Effective date: 30 July 2026

This is a translation provided for convenience. In case of any discrepancy, the Serbian version prevails.

This privacy policy describes how the Stanar + app, developed and maintained by PETAR CENIĆ PR HECO DEVELOPMENT, Jovana Apela 16, 18000 Niš, Serbia, company number 68533970, tax number (PIB) 115659746 ("we", "us"), collects, uses and protects user data ("you", "the user"). By using Stanar + you accept the practices described in this document.

1. What data we collect

Account data

  • Email address and password (the password is stored and processed solely by Firebase Authentication; we neither see it nor store it in readable form)
  • First and last name
  • Apartment number
  • Role in the app (resident or manager)
  • Identifiers of the buildings you belong to

Content you create yourself

  • Polls and votes within your building
  • Posts on the building's bulletin board
  • Issue reports (description, location, optional phone number)
  • Photographs you attach to posts or issue reports

Push notifications

  • A device token for Firebase Cloud Messaging (FCM), used to send notifications about new polls, posts and report status changes

Diagnostic data

  • Crash reports and basic technical device information, collected through Sentry (servers in the EU, .de ingest domain)

Camera and photo library

  • With your prior permission, the app accesses the camera (scanning a building QR code, taking photos) and the photo library (choosing photos for posts and issue reports). You can enable or disable camera and photo library access at any time in your device settings; the app accesses them only when you initiate it.

There are no ads in the app. We do not use behavioural analytics, we do not track users for marketing purposes, and we do not sell data to third parties. If your building has Stanar+ TV, ads appear only on that screen in the entrance hall — never in the app, and never based on data about you. Section 4 explains how it works.

2. Who processes your data

The following service providers process data on our behalf and on our instructions:

  • Google Firebase — Authentication, Firestore (database), Storage (photos) and Cloud Messaging (push notifications)
  • Sentry — crash reporting and diagnostics (servers in the EU)

3. Visibility of data within the building

Please note that Stanar + is designed for communication within a building. Your name, apartment number and the content you create (polls, posts, and votes where applicable) are visible to other members of your building and to the building manager.

4. Stanar+ TV — the screen in the entrance hall

If your building association opts for Stanar+ TV, a screen is installed in the building's common area showing building content and ads. The screen stands where non-residents also see it — couriers, guests, tradespeople — so stricter rules apply to it than to the app:

  • The screen never shows personal data. No name, no apartment number, no contact details, no record of how anyone voted, and no content of issue reports.
  • Financial figures and votes can only appear in aggregate, and only if the manager turns that on — for example the building's total balance or how many apartments have voted so far, never individual entries or anything per apartment.
  • What appears is decided by the building manager: notices they marked for the entrance hall, and public notices about planned power and water outages.
  • The screen has no camera, microphone or sensors and does not recognise who is in the entrance hall. It collects no data about residents or passers-by.
  • Ads are not targeted. They are not selected using any data about residents — everyone in the same entrance hall sees the same rotation at the same time. No profiling, no tracking, no cookies, no audience measurement.

Stanar+ TV is a separate app meant solely for that screen; residents neither install it nor sign in to it.

5. How long we keep data

We keep account data for as long as your account exists. Building-related content (for example poll votes and posts) may remain stored as part of the building's record after you delete your account, but without personal identifiers that would link it directly to you.

6. Your rights

You have the right to:

  • request access to the data we hold about you
  • request correction of inaccurate data
  • request deletion of your account and personal data

You can delete your account directly in the app (Profile → Delete account) or by sending a request to stanar@hecotech.dev. A detailed explanation of the account and data deletion procedure is on the Account deletion page.

7. Data security

All data is transmitted encrypted (HTTPS/TLS), and access to data in the database is restricted by security rules so that members of one building cannot access another building's data. Please note that no method of transmission or storage on the internet is completely secure, so we cannot guarantee absolute security, but we protect data in line with good industry practice.

8. Disclosure required by law

We may disclose your data to third parties only where we are required to do so by law or by a valid request from a competent authority (for example a court or another state body), and where it is necessary to protect the rights and safety of the app's users.

9. Children

Stanar + is not intended for people under 16 years of age. We do not knowingly collect data from children under 16.

10. Changes to this policy

We may update this privacy policy from time to time. We will notify you of material changes through the app or by the email address associated with your account.

Change of 30 July 2026. Section 4, on the screen in the entrance hall (Stanar+ TV), was added, and it was clarified that there are no ads in the app — the earlier wording said only that we use no advertising, without distinguishing the app from the screen in the common area.

11. Contact

For any privacy-related questions, contact us at stanar@hecotech.dev.